At Ergot Office Furniture Shop, we combine premium ergonomic office solutions with seamless delivery and customer-focused return policies. Just as our height-adjustable desks support your productivity, our shipping and returns process supports your complete satisfaction.
Shipping Information
Order Processing & Delivery Timeline
- Order Processing: 1-2 business days
- Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – $12.95 flat rate
- Free Shipping: Via EMS (15-25 business days after dispatch) for orders over $50
We ship worldwide (excluding some Asian regions and remote areas). Tracking information will be emailed once your order ships.
Returns & Exchanges Policy
We accept returns and exchanges within 15 days of delivery. To ensure a smooth process:
Eligibility Requirements
- Item must be unused and in original condition (unassembled)
- Original packaging must be intact
- Proof of purchase required
Non-Returnable Products
For health/safety reasons and custom configurations, these items cannot be returned:
- Fireproof File Cabinets (specialized protective materials)
- HON 10500 Commercial Furniture Bundles (custom configured orders)
- Any product with removed protective seals or assembled components
Return/Exchange Process
- Contact Us: Email [email protected] within 15 days of delivery with your order number
- Complete Form: Use our Return Request Template below
- Await Approval: We’ll respond within 2 business days with instructions
- Package Securely: Use original packaging
- Ship Return: Customer responsible for return shipping costs
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Ergot Customer Service Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Product Name: [Product Name]
Reason for Return: [Please specify – damaged, incorrect item, changed mind, etc.]
Preferred Resolution: [Refund/Exchange for (specify product)]
Attachments: [Photos of damaged item if applicable]
Sincerely,
[Your Full Name]
[Your Contact Number]
Refund Process
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Refund Timeline:
- Credit/Debit Cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
- Shipping costs are non-refundable
Exchange Process
- Follow standard return process
- Specify replacement item in your Return Request
- We’ll ship replacement once we receive your return
- Price differences will be charged/refunded as needed
Damaged or Incorrect Items
If you receive damaged/incorrect items:
- Contact us within 48 hours of delivery
- Include photos of the issue
- We’ll arrange free return and expedited replacement
Note: Applies only to shipping damage or our fulfillment errors.
International Returns
- Customer responsible for return shipping costs
- Customs fees are non-refundable
- Additional 3-5 business days processing time
Need Assistance?
Our customer service team is as supportive as our ergonomic chair designs. Contact us at [email protected] for any shipping or return inquiries.
Thank you for choosing Ergot Office Furniture Shop for your professional workspace needs. We value your business and are committed to your complete satisfaction with our premium office solutions.